Frequently Asked Questions

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You’ll be seen, heard, and respected. We work collaboratively to create personalized care plans that address your needs - including medication management. Appointments are a safe space to explore healing, growth, and change.

We tailor the schedule to your unique needs, but typically meeting every 4–12 weeks is recommended to maintain progress. For medication adjustments, more frequent visits may be scheduled.

We work with clients of all ages—from children (6+) to teens and adults across a range of mental health needs, including ADHD, anxiety, depression, and trauma.

Patient portal is a HIPAA compliant web based app by Charm EHR that lets you securely access and manage your health data anytime, anywhere. The patient portal provides ability to:

• schedule appointments
• complete all questionnaires before visits
• sign consent forms
• send secure messages directly to your provider
• request medication refills
• request superbill at any time

For more information, see Patient portal FAQs here.

Yes, we provide secure, HIPAA-compliant telehealth through CharmHealth. We are licensed to see patients located in both Alabama and New York, and you can attend appointments from the comfort of your home. Telehealth is a convenient option, especially during times of illness or for those with busy schedules.

Prescription refills can be requested through your CharmHealth patient portal. Please submit your request at least 3 business days before you run out of medication to avoid interruptions. We do not process refill requests after hours, on weekends, or during clinic closures, so please make the requests before Fridays. You may need a follow-up appointment before a refill can be approved, especially if your last visit was over 3 months ago or if there are dosage changes involved.

Our clinic does not provide after-hours or emergency services, and providers are not available outside of scheduled business hours.

If you are experiencing a psychiatric or medical emergency—including suicidal thoughts, severe medication reactions, or any urgent concern—please call 911 or go to your nearest emergency room.

You can also call or text the Suicide & Crisis Lifeline at 988, which is available 24/7.

We are currently in-network with:  Blue Cross Blue Shields of Alabama and Medicare. We are actively working on joining additional insurance networks—stay tuned for updates! We are not currently accepting Medicaid insurance plans.

We accept self-pay or private-pay. We can also provide you with an itemized bill (superbill) if you would like to seek reimbursement through your insurer independently

We offer several convenient, cashless payment options. 

1. Online Payment Options via CharmHealth: Securely save your card on file for automatic payments after each visit, or pay online upon receiving an electronic statement.
2. In-Person: Pay at your appointment using a credit card, debit card, HSA/FSA card, or Zelle.
 

We do not accept cash or checks.

Please bring your:

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1. ID card

2. Insurance card (if any)

3. Payment card

4. Medications or list of medications

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Please come in 15 mins before your appointment. Also, if you complete your intake forms on CharmHealth ahead of time, it will make your check-in process quicker and easier.

If you need to cancel or reschedule your appointment, please call us anytime - we’re here to help.

However, cancellations made less than 24 hours before your scheduled appointment will be subject to a $50 late cancellation fee. This fee is not covered by insurance and will be billed directly to you.

We appreciate your understanding and look forward to working with you on your care.

At Ground Up Behavioral Health, we take your privacy seriously. All personal and medical information shared with us is protected under HIPAA (Health Insurance Portability and Accountability Act) regulations.

We only collect information that is necessary to provide safe and effective mental health care. This includes personal identification, health history, and treatment details. Your data is securely stored and never shared without your written consent, except as required by law.

You may access our HIPAA Notice of Privacy Practices at any time. This document explains how your health information may be used and disclosed, and outlines your rights under HIPAA.